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There are two things you should do:

  1. The first thing you should do is try clearing your browser cache.  Sometimes your browser will remember old versions of the page. For instructions specific to your browser and operating system please visit this website for details:
  2. login and check that your membership is active by visiting  Just below your name in the Members’ Lounge, you should see a PREMIUM membership listed.  If this is not listed then chances are your subscription has lapsed.  You can renew your membership here.

If you believe you have a valid membership (and proof of purchase from Stripe or Paypal) then send the purchase order number to our membership team for review and we will be happy to look into it for you.  When you joined you will have received an email with information on how to contact support.  Look for the email subject “We are here to help! Welcome to”

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