Occasionally some browsers or devices have problems downloading our reports, which are in PDF format. This affects 1-2% of our purchases.
General questions about downloading can usually be answered in the emailed receipt which you receive after purchase. It contains instructions on where to download your report.
If these instructions do not work for you, then forward your receipt to the email address listed and we will be happy to help you.
We will reply to your email with your report attached.