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Passwords and Logins

• ★ Problems Logging In: Says redirecting but stays on login page
• ★ How to delete a saved browser password
• ★ I can't log in
• Where do I change my password?
• I can't find the login screen

Registration and Payments

• ★ I can't see premium content
• ★ Email address already registered
• Using debit credit card, or cheque account, to pay through PayPal
• My credit card is not accepted, how can I pay?
• Direct Payments by Paypal or Cheque
• Can't see the submit button to finish registration

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Billing and Account Management

• ★ Cancelling your membership
• ★ Renewing an Expired Membership
• Using debit credit card, or cheque account, to pay through PayPal
• Unauthorized charge claims and recurring billing
• Where can I find the refund policy?
• Updating your expired credit card

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Updating your Profile

• ★ How to calculate your birth chart
• Changing your email address and username
• Birth chart and data
• I entered an incorrect email address during registration
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• Customising your profile

Commenting and your privacy

• ★ How to change my Display Name
• ★ Why hasn't Jessica responded to my comment?
• ★ Commenting and protecting your privacy
• Personal data (GDPR)
• How can I find previous comments?
• How to edit a posted comment

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Troubleshooting

Content

• Cannot purchase 2020 Astrology eBook on Amazon
• I am not receiving emails from jessicaadams.com
• Why am I not seeing the daily horoscope for today?
• How do I read the premium horoscope extended forecast?
• Podcast isn't playing correctly / cuts out
• I am not receiving the Premium Newsletter

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Browser issues

• ★ Error message "An error has occured. Please try again." when trying to login.
• How can I refresh my cache?
• How to get your browser to forget an old password

Birth Charts

• ★ Date of birth incorrectly appearing as 01/01/1970
• ★ Birth chart data appears to be incorrect
• Birth chart and data
• How is Birth Chart data calculated?
• Error message "Your profile doesn't have birth information, Please update your profile to see your birth chart."

Astrology Reports

General

• ★ I don't understand how to read personal factors
• ★ How can I waitlist for a Premium Astrology Report?
• ★ I am having problems downloading my purchased Astrology Report
• If I don't attend the forums can I get a partial refund

Using the Forum

• ★ Astrological Report Forum Dates
• ★ Do I need to attend the forum sessions live, or can I leave a message?
• How do I use the forum?
• Do I need to access the forum sessions for my chart?
• Why must I be a premium member to access the forum?

Business Enquiries

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General

THIRD-PARTY WEBSITES

• Horoscopes content on aww.com.au is out of date
• Where can I find the Get the Gloss 2016 Horoscope?

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